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Crystal Ski, which is owned by TUI, has said it won’t be operating winter holidays to countries on the quarantine list. The UK’s biggest ski operator, Crystal will be following Foreign, Commonwealth and Development Office (FCDO) travel advice. If a destination requires quarantine or if it is not on the UK’s travel corridor list then Crystal holidays to that country will not be going ahead.
The commitment is likely a blow to many who have skiing getaways booked as nearly all the most popular skiing destinations are currently on the quarantine list or have entry restrictions in place.
These include Austria, Andorra, Bulgaria, Canada, Finland, France, Italy, Norway, Switzerland and the USA.
Given the rising coronavirus cases across Europe, it’s unlikely these nations will be added to the ‘safe’ list soon.
Consequently, countless Crystal Ski holidays might be cancelled in the coming months as the TUI brand stays true to its word.
If trips are axed, holidaymakers will be informed a fortnight in advance.
However, Crystal customers will be able to rearrange their holiday or receive a refund.
“We’ll be following FCDO advice, monitoring the situation closely and will do everything we can to get you to your destination,” said Crystal Ski.
“We won’t be taking our customers to destinations where they’ll need to self-isolate or quarantine on arrival in the destination or on their return home.
“If there are FCDO travel restrictions or quarantine requirements remain in place, we’ll be in touch around two weeks before your departure date to offer a range of flexible options – including amending for free to a different destination or departure date, or cancelling your holiday free of charge for a full cash refund.”
If winter holidays do go ahead, then Crystal customers can travel safely in the knowledge they are protected.
Crystal has rolled out its new COVID-19 Cover this week which will provide added protection and give customers peace of mind as part of its Holiday Promise for the season.
The cover – which should be used alongside normal travel insurance – will be included for all customers travelling on any Crystal Ski holidays between December 12, 2020, and April 18, 2021, and applies to all new and existing bookings.
Some of the items included in Crystal Ski’s COVID-19 Cover are:
– Overseas COVID-19 testing for suspected cases
– Overseas medical assistance if a customer contracts COVID-19 while on holiday
– Costs associated with an extended stay and a new return flight home if customers are asked to self-isolate while on holiday
– Dedicated 24/7 emergency hotline
Chris Logan, Crystal Ski Holidays MD commented: “We understand that people may feel apprehensive about travelling in these uncertain times and we want to give our customers as much peace of mind as possible.
“We are still some weeks away from the start of the season and we are currently preparing to operate as planned.
“But if restrictions impact our programme, or customers feel they would rather amend their travel dates, our holiday promise gives flexible options and additional protection”.
As the travel corridor currently stands, Sweden is the best option for skiing holidays – the country is on the UK’s ‘safe’ list and has no entry restrictions in place.
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