Lufthansa letting passengers change flights for free amidst coronavirus

Coronavirus outbreaks have created uncertainty for passengers who have holidays booked.

Unfortunately, if you don't want to travel but the FCO doesn't advise against travel, then you're unlikely to get a refund if you cancel the trip.

However, the Lufthansa Group is offering its airlines' passengers a compromise, by waiving its 'change fee' on flights – meaning that passengers who don't want to travel can rebook onto a different flight for free.

That includes airlines such as Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Eurowings and Air Dolomiti.

The waive takes place with immediate effect and applies to new bookings made between the 6th-31st March, as well as on existing bookings with a departure date before the 30th April (the latter will be able to rebook once, for a date before the 31st December).

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Passengers who rebook will need to stick to the identical departure and destination airports.

A word of caution – if you choose to rebook flights, you won't be entitled to a refund if you've got a hotel or accommodation booked. When the FCO doesn't advise against travel to a destination, it's unlikely your travel insurance will cover you. (We've got a guide on what insurance will cover regarding coronavirus for more information).

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The Lufthansa Group isn't the only airline company to be waiving change fees for passengers.

British Airways and Virgin Atlantic have both introduced similar policies in recent weeks.

If the FCO changes its advice to restrict travel to a destination and your flight is cancelled, a change fee won't apply.

Regardless of when you booked, if your flight is cancelled as a result of a change in travel advice, you will be entitled to either a full refund, a free replacement flight to your final destination, or a free replacement flight at a later date (for example, once the travel restrictions have been lifted).

To give you a helping hand, we've put together a coronavirus travel guide which includes tips if your holiday destination is affected, as well as what to do if there's an outbreak during your getaway.

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